Normal Questions And Answers

May we know if your instrument can be supplied with single phase 110 volt?

Yes of course.

May we know how you help us check machine if there any problems?

Haida has a professional after-sales technical team who can provide technical support for our customers.

If any problems of machine, our technical support team will response within 24 hours and solutions will be provided within 48 hours by email, some instant communication tools.

We want to purchase this machine, Can you tell me how the purchase process works?

For purchase process, kindly please check below our process.

1. We will send Proforma invoice (PI) to you once get your confirmation for these machines 

Or you send your purchase Order (PO) or sales Contract to us firstly and then we will send PI to you. 

2. You can arrange 50% deposit once you receive our PI, and we will place this order to factory for producing once received deposit,  

3. And then, machine will be produce according to our production time(we will check the lead time before confirmed the order). we will update producing status to you during this period. 

4. We will inform you in advance and take photos for your confirmation once machine finished

5. You can arrange balance payment once confirmed all items we produced. 

6. We will arrange package and shipment before received balance payment. 

7. We will arrange shipment by sea from our sea port to your port.

8. Our shipping forwarder agent in your local will inform you once machine arrived your sea port. 

9. You can arrange custom clearance and pick up goods from custom. 

We are from Bangladesh and our country have limit for TT payment , Can you accept 100% LC at sight?

Yes, we can accept.

How is the warranty of machine?

the warranty of this machine is one year, during this period, The failure parts (non-consumable are excluded) can be replaced. 

We will send English guideline to guide you how is replace if have this situation, as well our technician can give technical support online by wechat, whatsapp, skype etc.. 

How is your package for machine when shipment?

We use ply wooden package which is very strong.

Can you provide calibration service?

All machines before delivery we will calibrate, and we will issue factory calibration report with machine to customer.

Can you provide third part calibration service?

if customer require third part test institution to calibrate machine, we can ask them to calibrate, customer just bear calibration service fee. The calibration fee we will check and quote to you later.

May i know how is your payment terms?

Our system payment terms is 50% deposit and balance paid before delivery.